Computer Repair Terms and Conditions Agreement. and Acknowledgment

The remote help service is a one way remote system, that only works when you click on a specific connection. Once the remote session is done it automatically ends the connection. Restating your system will also end the connection. By using our service you are notified and are agreeing to understand the service terms.

1- By accepting service from Planet-cyber.net you are acknowledging that you have read and understand these terms and conditions and agree to all these terms below. YOU AGREE TO THESE REPAIR TERMS AND ALL APPLICABLE SERVICE AND DIAGNOTIC FEES.

2- You have requested service from Planet-cyber.net, hereafter referred to as "PC". PC will diagnose and service your computer for an applicable fee as described in Paragraph 3 below.

3- Services and Diagnostic Fee. PC will attempt to determine, diagnose and repair your computer via telephone for an applicable fee.  Sometimes a successful repair is not possible due to problems with your computer or its configuration.  In these situations we may be unable to complete the necessary services or resolve the problem to complete the repair of your computer and/or digital technology.  In these cases PC is not liable for incomplete repairs and applicable services and diagnostic fees will remain due to PC.

4- Payment. Once service is complete, payment in full for the actual costs incurred and the final sum owed, is due upon completion. Should it be determined in the course of the performance of diagnostics that the problems on your computer are hardware based, PC will notify you of same and you may take or send the hardware to a repair station of your choice or to PC, for service on the hardware; diagnostic fees still apply as explained in Paragraph 3. No adequate estimate of that expense can be determined without actually testing the hardware.

5-Transfer or Installation Services. Unless otherwise agreed, PC is not liable for and you agree to hold PC and owner Planet Cyber harmless from any and all damages, costs, and expenses incurred as the result of any defect or damage to any software or data residing or recorded in your computer, whether incurred during the course of PC's services or otherwise. If service involves transferring information or installing software, you represent that you have the legal right to copy the information, to use the software and agree to the terms of the software license, and you authorize PC to transfer the information and accept such terms
on your behalf in performing the service.

6-Warranty. In servicing your computer, PC warrants that service will be performed in a professional and timely manner. All services with the exception of virus removal, spyware, adware or mailware are warranted for a period of 30 days at the discretion of PC.

7-THIS WARRANTY AND REMEDY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, WITH RESPECT TO ANY AND ALL SERVICES PERFORMED FOR YOU BY PC. PC SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES WITH RESPECT TO SUCH ITEMS, INCLUDING,WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED. IF PC CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY ONLY.

8-Limitation of Liability. IF ANY DAMAGE SHOULD OCCUR WHILE YOUR COMPUTER OR SYSTEMS ARE BEING SERVICED, PC HAS NO LIABILITY FOR THE COST OF REPAIR OF THE AFFECTED COMPUTER. PC'S ENTIRE LIABILITY TO YOU FOR DAMAGES ARISING FROM ANY CAUSE WHATSOEVER WITH RESPECT TO THE SERVICE OF YOUR COMPUTER, WHETHER DUE TO PC'S ERROR OR NEGLIGENCE OR TO ANY OTHER REASON, IS LIMITED TO THE AMOUNTS THAT YOU PAY PC FOR SUCH SERVICE. PC HAS NO LIABILITY WHATSOEVER FOR INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF USE, LOST PROFITS OR REVENUE, OR ANY OTHER DAMAGES WHATSOEVER NOT OTHERWISE EXPRESSLY PERMITTED UNDER THIS AGREEMENT. PC EXPRESSLY HAS NO LIABILITY FOR LOSS OF OR DAMAGE TO DATA OR SOFTWARE APPLICATIONS WHILE PERFORMING SERVICE. YOUR ONLY REMEDY UNDER THE REPAIR TERMS AND CONDITIONS IS TO SEEK RECOVERY OF DAMAGES AGAINST PC IN AN AMOUNT NOT TO EXCEED WHAT YOU PAID PC FOR THE SERVICE.

9-Data Protection. You agree and understand that it is your (the customer's) responsibility to maintain copies of ALL data on your computer, and to obtain such copies prior to authorizing PC to commence its services for you.

10-This agreement shall be construed under the laws of the State of Florida. In the event any dispute arises under this agreement or in any manner concerning the subject matter thereof, the parties agree that any such dispute shall be subject to binding arbitration only, and the parties expressly waive any and all rights they may have to otherwise proceed with such dispute resolution in a court of law.

11-Any and all binding arbitration proceedings shall be undertaken as "fast track" proceedings and shall only be commenced in Martin County, Florida. Each party shall bear its own costs and expenses of such proceedings, including any and all resulting attorney fees; provided, however, that the prevailing party in such proceedings may have the right to recover attorney fees against the opposing party if such fees are otherwise recoverable in disputes of that type under the laws of the State of Florida. This paragraph is intended to be and shall be construed as a forum selection clause, and the parties agree to bound hereto.

By using our service you agree that you have made a backup copy of all data on your computer and that this is your responsibility.  Planet-cyber.net staff, partners or affiliates are not responsible for lost, missing, unrecoverable or damaged data.

(customer) agree that I am of legal age and agree and accept service from Planet-cyber.net.  By using this service "I Agree" and I will accept service from Planet-cyber.net and acknowledging that I have read and understand these terms and conditions and agree to all these terms. I AGREE TO THESE REPAIR TERMS AND ALL APPLICABLE SERVICE AND DIAGNOTIC FEES.